This Shipping, Returns, and Refund Policy applies to all transactions conducted with M&M Mining International, a UK-based mining service provider sourcing industrial minerals and metals from Pakistan. This policy outlines the procedures and responsibilities related to international deliveries, return eligibility, and refund claims.
By placing an order with M&M Mining International, clients agree to the terms described herein.
We ship industrial mineral and metal products from verified suppliers in Pakistan to clients across the United Kingdom. Each order is arranged through secure freight and logistics channels, in compliance with UK customs and import regulations.
Delivery timeframes vary depending on the type of material, volume, and shipping method selected. Estimated lead times are:
Bulk shipments (containers): 3–6 weeks
Sample shipments: 7–14 business days
Custom orders: May take longer, depending on material availability and testing
Delays caused by customs, weather, strikes, or force majeure events are beyond our control. We will notify clients promptly of any disruptions.
Shipping costs are determined by:
Order size and weight
Freight method (sea, air, land)
Destination port or warehouse address
All costs will be clearly stated in the quotation or invoice before shipment.
A shipping notice and tracking details will be shared with clients once goods are dispatched. Clients are responsible for ensuring the correct delivery address and for being available to receive the shipment.
Due to the nature of industrial materials, we do not accept returns for:
Opened packaging or processed materials
Materials that have been tested or altered
Products that have passed third-party inspection at the buyer’s request
However, we will consider returns or replacements in the following situations:
Incorrect material or grade delivered
Damage in transit (reported within 48 hours of delivery)
Quality variance that significantly differs from the agreed sample or specification (with supporting documentation)
Clients must contact us immediately at info@mmm-int.co.uk and provide photographic evidence, test reports (if applicable), and shipment references.
Refunds may be issued in the following cases:
Order cancellation before dispatch (partial or full depending on stage of processing)
Verified defect or wrong material shipment not resolved by replacement
Shipment loss confirmed by the freight provider
Refunds will be processed within 14 business days of claim approval. Refunds are issued via the original method of payment or through bank transfer, depending on the agreement.
Please note: Refunds will not be granted for delays caused by customs or external shipping events.
Clients may request order cancellations before the dispatch stage. However, cancellations are subject to:
A processing fee if goods have already been prepared or packed
Rejection if the order is already in transit or if the material was custom-processed
To cancel an order, email us at info@mmm-int.co.uk with your invoice or order number.
All items purchased from M&M Mining International are shipped FOB (Free on Board) unless otherwise agreed in writing. Once goods are handed over to the shipping carrier, the risk of loss or damage transfers to the client.
Insurance can be arranged at the client’s request for additional cost.
This policy is governed by and construed in accordance with the laws of England and Wales. Any disputes will be handled under UK jurisdiction.
If you have any questions about this Privacy Policy or your personal data, please reach out:
Email: info@mmm-int.co.uk
Phone: +44 330 133 5515
Address: Suite 2A 6th Floor, Cobalt Square, 83-85 Hagley Road. Birmingham. B16 8QG. UK
